HVAC Service Call Checklist
Checklist Before Calling for Heating or AC Service in Westlake
Bay Heating & Air Conditioning truly cares about saving you money and providing you with excellent customer service. To ensure you have a seamless appointment with our heating and cooling technicians, we've compiled a list of things to check before we arrive. We hope this checklist will help you better understand your HVAC system and allow you to formulate questions to ask our professionals. Of course, we'll help you with any heating or cooling issues you encounter and will gladly address all of your concerns.
We recommend you check the following things before you schedule a service call for heating or air conditioning in Westlake or the surrounding areas:
- Check for sufficient airflow by checking the air filter for dirt. If the furnace filter is dirty, change it and see if this fixes the problem.
- Check for blocked return-air or supply-air grilles. Be sure they are open and unobstructed.
- Check your thermostat to make sure the switch is in the heat/cool position. Make sure your thermostat is set above room temperature to make the furnace/air conditioner come on.
- Locate the external manual gas valve in the gas supply pipe that leads to the furnace. Is this lever parallel with the pipe, indicating that the valve is open? Or is the lever at a right angle, indicating that the valve is closed? If closed, has the gas been shut off for safety reasons?
- The control access door on the furnace must be closed to permit furnace operation.
- Check to make sure the electrical power supply is on.
- Are any fuses blown, or has a circuit breaker tripped?
- If the manual ignition (continuous) pilot system pilot flame is out, call Bay Heating & Air Conditioning for service.
- If you have a Carrier down-flow furnace, check the manual reset auxiliary limit switch located on the top right-hand corner of the furnace. If the blower motor fails, this switch will shut off the furnace. Reset it by pushing the button on the switch. If it trips again, shut down the furnace and call Bay Heating & Air Conditioning for service.
Call Bay Heating & Air Conditioning’s service department for troubleshooting and repairs. Specify the product and serial numbers of your furnace. If we know exactly which furnace you have, we may be able to offer suggestions over the phone, or save valuable time through knowledgeable preparation for the service call.
Think you might need heating or AC service in Westlake or the surrounding areas of Cuyahoga County? Call us at (440) 294-4954 or contact us online today to learn how we can help you.
• Priority scheduling when you need it most • Annual system tune-ups to keep your equipment running efficiently • Exclusive member discounts on repairs and services
The Word Around Town Hot Reviews. Cool Service.
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“Great group of guys that have solved my problems so far without trying to cut corners and make an easy buck! Convenient to schedule and arrive on time!”- Ryan A.
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“Bay furnace installed a whole house humidifier in March. The crew was very polite, professional and cleaned up the work area as if they were never there. I definitely would recommend them.”- Diana G.
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“Yesterday we had our furnace replaced. The service people were warm and friendly. They explained everything to us. They explained the thermostat until I understood It. They cleaned up so much that our basement was cleaner than when they arrived. I highly recommend them.”- Nancy B.
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“Highly recommend this company; HONEST, prompt, clean, considerate! Everything you'd wish your other service professionals were. Great job!”- B.J.
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“Love José and Bay Furnace! He always does a great job and is friendly and kind. We always ask for him. Will continue to use them in the future.”- Katie B.
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“Excellent service. Installers were very friendly and knowledgeable. Our new A/C is awesome. Thanks Bay Heating and Cooling.”- Brian S.
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“I'm very happy with the furnace/AC replacement project carried out by Paul, Johnny and Jerry. Top rated! This kind of workmanship is hard to find these days. It comes down to the people who put the system in the house. We pay a little more but we got a team who stayed with Bay furnace for 20+ years, who took pride in their finished product.”- Zhiqiang G.
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“Jose is the absolute best! He is professional, knowledgeable and friendly. Thank you Bay Heating & Air Conditioning and Jose!”- Amanda P.
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“The entire experience with Bay HVAC was great, from the initial phone call to the professional and expert service provided by the technician, Brian. We were so impressed that following the service call we enrolled in Bay's membership program.”- Ed W.
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Carrier Factory Authorized DealerBay Heating & Air Conditioning is proud to be a Carrier Factory Authorized Dealer, a distinction earned by meeting Carrier’s highest standards for technical expertise, customer satisfaction, and ongoing training. This designation ensures your system is installed and serviced to strict manufacturer specifications for long term performance and reliability. -
Carrier President’s AwardThe Carrier President’s Award is one of the highest honors a Carrier dealer can receive. This award recognizes Bay Heating & Air Conditioning for excellence in leadership, customer satisfaction, quality installation, and overall business performance, reflecting their commitment to delivering superior comfort and service to every homeowner.